Answers, in detail

We ship by way of the Canada Post unless specified otherwise and each package comes with the standard insurance through our carrier. We are not responsible for lost, damaged, or stolen packages and all claims should be filed through the Canada Post or specified carrier. Information on how to file a claim can be found on the Canada Post or expediters official website. It is important that you take the proper steps to confirm the shipping address you provide Kingston Silver is correct and accurate in addition to your mailbox/delivery point being secure.

You will receive a series of e-mails upon check-out and through out our fulfilment phase. When your package has left our facility and is scanned in by Canada Post or expediters’ staff, our system will send you a shipping confirmation e-mail. Inside this email will be your tracking number. You can also check the status of your order by logging into your Silver SpotBox account.

This can be caused by the following errors: *In the event that your transaction was declined, an order confirmation e-mail will not be sent. *In the event that you misspelled your e-mail address during your order and account creation, you will not receive an order confirmation. Please contact us to make any change to your account. *Please check your spam folder. In some instances our e-mails will erroneously end up there. Please unmark them as spam, to receive future e-mails regarding your account.

You will be billed on the 1 st or 15 th of the month, depending on your selection during sign-up and again every month on the 1 st or 15 th . You will not be billed until the billing cycle date for your subscription box.

Chances are you did not. In the event that your card was declined by insufficient funds or a basic fraud filter such as; 'billing address mismatch,' upon multiple transactions tries, your funds will be held by your bank in a 'pending state.' This is to mitigate the possibility of fraud and depending on your bank, the funds will be released back into your account in 3-5 business days.

No remainder value is ever held by Kingston Silver. All remaining value is made up in fractional bullion to the closest dollar amount.

You can change your billing date between the 1 st and the 15 th of each month, but we do not recommend this. Doing so may cause a delay in receiving your package.

At this time we currently only offer billing monthly or annual. You can always upgrade your subscription to annually on the upcoming 1 st or 15 th of the month you choose.

PayPal does not allow for recurring payments to be taken out of your account. PayPal can only be used to purchase Silver Bin items or non-recurring one-time purchase items.

We purposely made cancellation a simple task to avoid being that subscription you can never get rid of. There is absolutely no contractual obligation or cancellation fee associated with our subscription service. You can cancel by logging into your account or by contacting a support representative. Please notify us your intentions of cancelling 48 hours before your next billing date.

The skip feature which can be found on your account enables a customer to ‘skip’ a billing cycle. This feature has to be used before the renewal date of the month they wish to skip. Normal billing and receipt of our product will resume the following month. You can skip by logging into your account or contacting a support representative.

The edit feature enables a customer to ‘edit’ billing and shipping information associated with their account. Please login to your account to make these changes. DO NOT send any financial information such as bank account numbers or credit/debt card numbers to Silver SpotBox support staff. We will not view or open any submissions. For security purposes, any update to billing must be done by the customer on our secure online account portal.

During your initial purchase an automated e-mail for account activation was sent to you, please follow the instructions within that e-mail to set up your account. If you cannot find this e-mail, contact a support representative and request an ‘account activation email' be resent.

Any on-going social media giveaways or other promotions can be found in the Terms of Service.

We frequently announce giveaways over e-mail and our social media platforms make sure to join our mailing list and follow us on social media for updates.

You may be eligible for a return or refund, please review our refund policy for more information.

Every box is different and subject to a variety of factors on a month to month basis and your subscription level. The two main factors are current market prices and manufacturer specific premiums.

Depending on your subscription level, the Silver SpotBox is made up of: • Silver bullion, rounds and bars manufacturer by a private mint located here in Canada or the United States • Silver bullion bars from private and government mints from around the world. • Silver coins from government mints from around the world. • Gold bars, small fractional pieces, rounds or coins from government and private mints from around the world. • In some instances, small Silver fractional pieces, some in round or coin form may be present to make up any remaining dollar amount.

Prestige Service is not a physical product. DO NOT ORDER THIS PRODUCT unless you absolutely understand what you are purchasing. This is a non-recurring, non-refundable, all-time digital access key to our Silver Bin private outlet and member-only content available on the website

We offer our Prestige Service members access to The Silver Bin, which include items at spot and at cost pricing. These are special items and not available to regular customers.

Both of our facilities are located in Ontario. Our offices are located in Kingston, Ontario and any mail in inquiries or entries should be mailed to the address below. The Kingston Silver Company PO BOX {TBD} Kingston, Ontario Our fulfilment centre is located in Kingston, ON. This address is private for security reasons.

Currently, we do not have a buyback program. If you are a re-seller please contact reseller@kingstonsilver.com

We are located in the Canada and deal in stored precious metals and government currency. It is illegal to knowingly pass a counterfeit item and is punishable by fines up to $250,000.00 as well as up to 20 years in prison. We take measures to prevent the possibility of counterfeit bullion seriously and spend an enormous amount of time and effort in testing, quality control and serial number tracking. We also conduct video surveillance on every box that is built and shipped from our facility. We invite any third-party to purchase and test any of our product as we stand by it with a 100% guarantee.

We are located in the Canada and deal in stored precious metals and government currency. It is illegal to knowingly pass a counterfeit item and is punishable by fines up to $250,000.00 as well as up to 20 years in prison. We take measures to prevent the possibility of counterfeit bullion seriously and spend an enormous amount of time and effort in testing, quality control and serial number tracking. We also conduct video surveillance on every box that is built and shipped from our facility. We invite any third-party to purchase and test any of our product as we stand by it with a 100% guarantee.

We urge all customers to research and conduct their own due diligence. By utilizing our service you acknowledge that you have conducted your own, comprehensive review of the assets, liabilities and their potential.

Currently, we do not offer our product to be directly shipped to holding companies.

Due to the precious nature of the metal, careful hands-free handling of your metal must be used at all times. Metal should always be stored in a secure, dry environment. Use cotton or powderless-latex gloves while handling your bullion and leave the items in its original packaging.

Currently, we do not offer phone support for monthly orders under $4500.00. We, however, answer support related questions via email in an extremely fast and accurate manner. Please contact support@silverspotbox.com for any inquiry you may have.

Prestige Service is a premium membership for our service that lasts forever. It is not necessary to utilize our basic subscription box service. Premium Members get access to; Access to The Silver Bin. Access to Member ONLY subscription boxes. Access to exclusive giveaways and promotional items. Free Basic Shipping within Canada Special access to new box releases, features and other content. Prestige Service members boxes are fulfilled first and have priority support assistance and account management Prestige Service premium membership has a one-time fee of $90.

The Silver Bin outlet is a section of our website unlocked to Prestige Service members. The Silver Bin outlet is updated shortly after the 1st of every month with a surplus of one-time bullion products that can be added to an ACTIVE subscription box. These items are overstock inventory from the previous months order and have no additional fees associated with them. We add no service fee or additional mark up. Additionally, there is no added handling or shipping fee because these items will arrive with your following months' subscription box. DO NOT order these items unless you have an ACTIVE subscription Silver SpotBox. Please be mindful to order these items before the cut-off date which is the 1 st or 15 th or the month depending on your subscription. If you order after the cut off date, these items may not arrive with that months subscription box. RESELLERS AND COIN SHOP OWNERS - Please refrain from using the Fire Sale page as a wholesale purchase outlet. Doing so may result in suspension of your account. We will gladly purchase bulk orders on your behalf, please reach out to support to get started.

'Market Price' is the price in which the commodity is sold for on the market. Precious Metals are not only considered a currency but a 'hard' commodity (natural resource) that is publicly traded on the commodity market. This is the baseline at which raw ore is traded, purchased and sold.

'Spot Price' is simply a theoretical number based on provisional futures and contracts of the commodity in question. The factors that drive the market and the commodity prices are so complex the level of complicity baffles even the brightest of financial advisers. With this said, we do not pretend to understand the driving factors, nor will we ever make any forecast, suggestions or otherwise to any of our customers. We simply provide a convenient outlet should you decide to receive Precious Metals each month at a low premium. If you have any reservations or concerns even after consulting a licensed financial adviser do not purchase the commodity.

These are terms used when trading commodity (or stock) futures which is not something we offer. If you are selling futures you can expect to get the 'Bid Price.' If you are buying futures you can expect to get the 'Ask Price.' We do not trade, sell or buy futures in any commodity, nor would we ever advise you to or not to do so. We only deal in physical Precious Metals.

We DO NOT accept cash transactions. If you wish to place a monthly order that exceeds $4500, we require a monthly bank wire to be placed. Upon your request to support staff, we will send you directions on how to complete your order. When the funds are received by us, your order will ship.