Frequently asked questions
Everything we
The quick answers. For shipping, billing, account and refund detail, the help centre goes further.
There are no hidden membership fees. You only pay the monthly amount outlined in the Silver Bullion Box investment level you choose.
We currently ship to Canada.
It’s easy! Sign-up for a subscription at any time and your card will be charged on the 1 st or 15 th of the month, your choice! Your first Silver Bullion Box will be shipped to you between two and three weeks following your payment.
We offer expedited shipping options only for Prestige Service Members. We only provide basic shipping for introductory boxes and regular members.
Yes. Just add the recipient’s information where indicated during the checkout process.
Yes. You can sign-up at any time, and your card won’t be charged until the 1 st or 15 th of the month, your choice. Orders usually ship within 3 weeks following your payment. For example, if you sign-up on October 9th, and your card to be charged on October 15th, your box will then be shipped to you during the first week of November.
You’ll receive an email once your order has shipped with the tracking information included. If you haven’t received your box at the expected time, start by tracking the package in your Account Dashboard.
Prestige Service is our premium membership. It grants access to exclusive features, most prevalently our Silver Bin outlet. The Silver Bin allows you to add one-time, at spot or at cost, bullion to arrive in addition with your subscription Bullion Box. More info on Silver Bullionbox > Prestige Service
Intermediate, Experienced, Distinguished, and Prestigious Boxes are shipped free. Our Introductory Silver Bullion Boxes do include shipping and handling charges.
Orders ship by the 8 th or the 22 nd of the month and generally take 3-5 days to arrive following shipping.
We accept all major credit and debit cards. If you would like to send us a check, please contact us to make arrangements.
If you would like to skip a month, you can suspend your account on your Account Page and then reactivate it whenever you’re ready to begin receiving boxes again.
1. Go to your Account 2. Choose Cancel Subscription 3. Please consider the advantages of maintaining a consistent investment strategy to build your wealth steadily over time.
You’ll be billed on the 1 st or 15 th of the month each month. You can cancel your subscription at any time.
You must go to your Account settings, and adjust your selected subscriptions.
You must go to your Account settings, and adjust your selected subscriptions.
It’s easy! Sign-up for a subscription at any time and your card will be charged on the 1 st or 15 th of the month, your choice! Your first Silver SpotBox will be shipped to you between two and three weeks following your payment.
Need more detail?
The help centre covers shipping claims, billing edge cases, skipping a month, cancellations and refunds in full.

